RE: platinum plugs
Katz, Gene S (gene.s.katz@lmco.com)
Fri, 29 Jan 1999 13:27:34 -0500
Funny you mention that, Francois. I received the exact same superior
treatment when I bought my 86 505S. Right off the showroom floor at Bob
Marco Buick/Peugeot in Houston. The Service Rep's attitude was "hey, let
Peugeot pay for it". I couldn't agree more. The PMA field rep even approved
replacing faded seat covers (super hot direct Texas sun) on my buddy's new
505. They replaced rather than repair the radiator, replaced the old style
battery with a new one even though I had brought it in for something else,
and similar stuff. I had no complaint with Marco either sale or service. At
AutoHousePeugeot in Runnemeade, NJ, I really received the same fine level of
treatment. No complaints. Hank's attitude was "let PMA foot the bill now,
because you will when it is out of warranty". Although they did pickup the
charge for some out of warranty stuff that had recalls or refits. Only
Peugeot dealer I didn't like/trust was Harry Hill in West Covina, Calif.
Never seemed to do it right, service manager always bitching about the bad
Peugeot QC and how they expected the poor dealers to eat France's mistakes
and was I sure I wouldn't rather trade for a VW or Volvo (their main lines).
They ignored several major complaints and when I came to NJ, Hank told me
that they were probably waiting for me to get out of warranty, and then make
me eat it instead of PMA. And I'm talking head gasket, valve seals, guides,
major engine stuff which Harry Hill should have caught/done. Buying my
Peugeot new was the best carbuying experience I have ever had. (Hey, PMA if
you are monitoring this, you have my permission to quote me!!).
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