Re: Customer satisfaction, was:platinum plugs

Brian Holm, Peugeotholm (peugeots@plainfield.bypass.com)
Sat, 30 Jan 1999 15:22:02

If Peugeot ever returns, they need to turn over their service operation to
a Japanese team with no French oversight. And they need some Subaru
engineers in their design department to give some consideration to
accessibility of parts needing R&R.

Brian Holm

At 09:02 PM 1/29/99 EST, PEUGEOTSW@aol.com wrote:
>The extended warranty is from American Honda and includes towing, lodging if
>stranded, up to $300 in out of pocket expenses if the car takes more than 24
>hours to repair and a rental car if you require one away from home and after
>48 hours if you are home. Covers everything except wear items Extends
>warranty to 7years/100000 miles and cost me $900 in 1995. During that time I
>had to replace a computer ($1300) seat motor ($300) outside mirror heater
>switch ($80) plus this final repair. A good deal I think.
>
>The plugs that were replaced are NGK platinum which the dealer said are the
>only ones to use. He said definitely not to use BOSCH.
>
>Brian, I feel really good about my Acura dealer experiences--having two since
>the Acura first came out in 1986. They have never been greedy although,
>frankly, I have avoided the classic $500 mile service intervals. But when I
>take cars to them for a particular problem they have always been very
>responsive and reasonable. For instance in this last visit, I asked them to
>fix the in-bumber front turn light assembly which was protuding on one side.
>It has a special bolt and grommet that attaches it to the bumper and had
>fallen out. These cannot be bought separate from the assembly. They
>fashioned a replacement from a box of stuff, reinstalled it and on the bill
>next to it had "good will." I know my Peugeot dealer would not have done
>that and would have at least charged me labor.
>
>I will always try to have a Peugeot, but will always also have an Acura to
>even out the costs of car maintenance and to ensure that I will always
have at
>least one car to get around.
>
>Mort
>
>
Brian Holm, Peugeotholm
Supplying parts for Peugeots only, since 1969
Plainfield, VT 802.454.7132 Fax 454.1310
Alternate E-mail: peugeots@together.net and
peugeotogo@aol.com

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