re: Peugeot 'world-class'?

From: Brian (boz@t-three.com)
Date: Thu 04 Jan 2001 - 06:21:05 UTC

  • Next message: Jim Schlick: "Carlisle"

    Mike Tippett wrote:
    "I tend to agree with Bernie's summation, although Brian does have
    some good points. However, most of the criteria Brian sets forth are
    very reminiscent
    of an economist's take on what's really important. I am an
    enthusiast first, although I am also conversant with economics."

    That's true, I've got to agree with you there, Mike. Guess I was
    concentrating on a business/economics slant, not the 'enthusiast' take
    that you provided, which has lots of relevancy.

    "Please remember, above all, that economic criteria such as share
    value, ROI, output and reputation within the industry are by
    definition short-term, relatively epehemeral measures of worth.
    Economics has many failings, among which are its inability to
    effectively plan for even the meduim-term future."

    All true, quite likely, but I think PSA's sound financial footing at
    present most definitely gives them a leg up as to whether they can more
    effectively compete around the world....whether they choose to or not is
    another story though...

    "So, what is lacking in Brian's list is more of the things that I
    value, related more to car ownership and enjoyment than pedagogical
    abstractions or investment counselling:

    -bulletproof reliability (see Toyota and others)"
    PSA most definitely still has a ways to go for this, very true.....

    "-excellence in chassis design (PSA's been slipping here of late)"
    If they're slipping here, it's not by much at all, and whether they are
    or not is quite subjective, to be sure.....

    "-very good build quality (could be better)"
    Yes, nowadays pretty decent, but could surely be even better. Supposedly
    the new 607 has awesome build quality though.....

    "-superb ride (formerly a Peugeot hallmark)"
    I'd argue this is STILL a hallmark of Peugeots.

    "-very tough, super-robust drivetrains (not really possible with FWD)"
    Very true.....they should've gone to RWD with the big 607.....

    "-design flair, beauty (a mixed bag, ranging from the 406C to the 106)"
    Yep, beauty in the eye of the beholder as always.....

    "-"je ne sais quoi", the intangible benefit of owning a particular car"
    Well, at least here in the States, that's definitely possible with the
    rarity of the marque here; a re-entry would surely thrill those that
    gravitate to something unique and different...

    "Then there are some other management issues, among which are:
    -aggressive management (not really, but it can get you into trouble)"
    PSA is sort of lacking such an aggressive management.....I do think they
    could use more of that....and perhaps that type of management style is
    building slowly.....I hope.

    "-no fear of tough competition (they SHOULD be in USA, NOW!!!)"
    Yes, I agree that PSA is like a dog with its tail between its
    legs......they always seem to slink off when the going gets
    tough....when it should anger them so that they'd come back fighting
    twice as tough. This is something they most definitely need to foster
    within their company......

    "-positive attitude towards customers (it's not in the French psyche)"
    Yeah, they lack this for sure, too.......they need it to be successful
    in most markets, too...they've been just getting by in this regard for
    years.

    "-good understanding of marketing (a mixed bag here)"
    I think they probably have good marketing people, just not for the N.
    American market. Apparently they've been successful marketing to diverse
    countries within Europe and around the world. Now they need to figure
    out what to do here to sell.....

    "-serious long-term committments to each market (I can dream can't I?)"
    Yes, they need a game-plan that they can stick with for years toward a
    goal of breaking into a market. They can't just leave when it gets rough
    like they've done in 1991 here...

    "The reason that Peugeot cannot be a "world player" until they have
    more than a token presence here is that the US market is without a
    doubt the world's most competitive."
    I do agree with this comment, full-heartedly...

    " I think Peugeot is literally scared to death about all the US consumer
    protection laws, class action lawsuits, warranty insurance costs, etc,
    and scared by the abilities of their potential competition over here."
    Yes, and who wouldn't be? lol Trouble is, the other foreigners are
    here, and competing.......no reason PSA shouldn't feel they can
    likewise.....they need more of a 'can do' attitude.....guess for the N.
    American market they're still smarting.......sort of like once bitten
    twice shy I guess...time they snapped out of it.

    "Although there is some evidence that their recent models have
    improved, they are still average at best. This is not enough, they
    have to strive to be better."
    Actually, I feel there's been a whole lot of evidence that the recent
    models are much better than the earlier ones. I guess you could say
    they're average cars, but they routinely come out ahead of marques like
    Ford and Vauxhall/Opel, so I'd at least rate them a bit above average...

    "Their current aggressive expansion is aimed at the Third World. Yes,
    those markets are growing. But they are immature, and subject to
    more volatility. Also, the "consumers" (formerly known
    as "citizens", or "people") in these countries are not very
    demanding, to be quite frank. If PSA is successful in this, and
    these countries become PSA's main export market, don't you think
    their customers in Europe might wonder in ten years' time why they
    won't (or can't) sell a car in the USA, where customers are the most
    demanding in the world? What would Peugeot's marketing slogan
    be? "Buy a Peugeot, the official car of the Third World"? "

    I agree entirely; I've always been very bugged by PSA's reliance on
    breaking into 3rd World markets to gain sales, relying upon average
    economy cars at best for such markets. This sort of thing doesn't tax
    their abilities enough and make them a better company. It's kind of an
    easy way out. It's a short-term fix and they need to look more longer
    term. If they feel they can't sell in the USA, that's a problem, and not
    to fix this situation ASAP is basically just stupid.

    "Participation in the US market sharpens competitive skills, demands
    very high engineering and management skills and prepares companies
    for any challenges elsewhere in the world."
    No doubt......that's exactly what it does.....

    "I've got to hand it to US people, they don't take shitty or even
    average products lying down."
    Well, there are quite a few shoddy products sold in this country that
    people happily buy up, because we live in such a consumer-oriented,
    throw-away society, they just figure it'll last only so long, and it's
    cheaper to buy another than to fix it anyway. VCRs have gotten to this
    level. I suppose KIAs and Hyundais are sort of in this category too.
    Somehow, these things sell, generally because certain segments of the
    population only have so much money to spend so their choices are
    limited. Still, I do think the USA probably has some of the most
    demanding customers, especially for autos.

    "Western Europe is far behind here: Scandinavia and Germany are the EU
    areas with the most advanced consumer laws/civil movements, and the
    German Gov't still won't allow companies to offer standard warranties
    exceeding 3 years (most are 1 year, 20,000 km!!), as it would be
    an "unfair competitive advantage". BMWs and Mercedes have one year
    warranties in their home markets; welcome to the 1960s! France lags
    behind Germany in consumer law and awareness. And it is the
    company's stronghold."

    Yeah, the USA poses lots of new problems for companies generally only
    familiar with other markets. Still, I don't think a new Peugeot would
    have any problems being christened with a 3 yr/36,000 mile warranty here
    in the US. It would easily accommodate such a warranty. Even back in the
    505 days this existed in the USA, and the powertrain warranty was 5
    yr/50K -- so even though PSA doesn't need to meet such high warranty
    levels back home or in Europe, I think their products are built well
    enough, especially nowadays (considering even the 505s held up
    decently), where they would have no problem offering a solid warranty
    here.

    "Citroen will never be the same as it was in the 1960s - modern
    markets don't allow for engineer's dreams to be built any more.
    There is precious little room for unprofitable, over-engineered cars
    these days. That's what almost sank Citroen in 1974 (and 1934, for
    the historically inclined). The new Citroens will be innovative in
    a "new Beetle" kind of way, but like the Beetle, more or less a mere
    shadow of their former selves. The market wouldn't allow it to be
    any other way."
    Yes, sadly true.....however, most people don't care about all the quirky
    engineering.......perhaps quirky, out of the ordinary styling and a few
    odd gizmos is all it'll take to make most younger people think of the
    marque as a real unique offering.

    "Another comment: I just can't accept that VALEO is a "top-notch
    supplier". I've paid too much money to those "salauds" in
    replacement parts to believe it! Mikey's Postulate on VALEO: I think
    that they designed barely-adequate (crap) products on purpose, low-
    balled the manufacturers with a super-cheap loss-leader contract,
    intending all along to make all their profit by selling replacements
    for the crap OEM stuff that breaks prematurely. Seriously."
    I've never thought of it that way, Mike. But if true that would be
    amazing. I know you've stated previously of all your troubles with
    Valeo alternators, radiators, HVAC systems, etc. However, there's
    just as many people that have NOT had those problems, me included.
    Maybe you've just had bad luck. In any case, Valeo has grown
    substantially
    and many, many OEMs use their components. If they were as bad as you
    seem
    to think, there's no way the quality-control people at OEMs would be
    going with
    their parts for long--and they've currently got tons of huge contracts
    with lots of
    OEMs.

    "Brian, please don't laugh at the Prius."
    I wasn't laughing at it, per se, I was just thinking that whatever
    Bernie was seemingly trying to imply wasn't very clear. He went from
    berating PSA's chances to raving about the Prius' build quality. He
    didn't really bridge his thoughts effectively and it left me in the
    dark.

     "(Prius) It may be ugly, but we'll all be driving something like it in
    15 years."
    God, let's hope not!

    "Where is Peugeot with the innovative hybrids? A few electric vehicles
    in municipal fleets and for wealthy Parisians won't cut the mustard."
    You're off-base here if you think that's all they've got. They've got
    probably as many projects as anyone now in development for alternative
    powered vehicles, from all that I've read.

    "You know why Honda, Toyota, Mercedes and Ford are ahead on alternative
    fuels?"
    I wouldn't necessarily say they're ahead of PSA; that's not a given,
    that's your opinion. I'd have to say they're likely on par with the
    others.

    "Mainly because of California's CARB regulations."
    This is surely a factor for the development of alternative fueled
    vehicles, for manufacturers participating in the US market. However, it
    could be argued that
    the newest regulations in some European markets are also huge catalysts
    for this
    drive for cleaner vehicles. Peugeot even now is forced to comply in
    those markets
    and that is driving their research. Because they don't sell here, in CA
    specifically, I don't think really means they would otherwise not be
    aggressively investigating such research. See comments immediately above
    on last point.

    "Having written all that, I hope that PSA has an epiphany and comes
    back to the USA and Canada. Because it is a healthy presence here



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